You can contact our manager by email at the
dedicated address: dpo@emsfactory.com
What data?
In particular, we collect and process your
surname, first name, address, email, password, telephone number, IP address,
connection and browsing data, order history
When?
We collect the information you provide to
us, in particular when:
Information
and newsletters
The processing of your personal data is
justified by different grounds (legal basis) depending on the use we make of
the personal data. Below you will find the legal bases and retention periods
that we apply to our main processing.
Legal bases
for processing
Among the applicable legal bases:
Retention periods
Most data (e.g. customer account information and order history) is kept as long as you are an "active" customer and for a period of 5 years from your last activity (e.g. purchase, login to your account or expiry of a contract or warranty). Your data is then archived with restricted access for an additional period for limited reasons and authorized by law (payment, guarantee, disputes ...). After this period, they are deleted.
We are actively working to improve our
manager of choice accessible in your account to allow you to better control the
use of your data.
You can withdraw your consent or object to the use of your data as described above at any time:
It is necessary to indicate to us your surname, first name, e-mail and address and mentioning the reason for your request and / or the right you wish to exercise. In order to allow us to fully understand your request you may, for example, specify one or more of the following reasons:
In accordance with the regulations on the
protection of personal data, you can exercise your rights (access,
rectification, deletion, opposition, limitation and portability if applicable)
and define the fate of your personal data "post mortem" by email:
dpo@emsfactory.com
In order to allow us to respond quickly, we
thank you for indicating your surname, first name, e-mail, address and if
possible your customer reference. Certain requests to exercise your rights
(right of access) must be accompanied by a photocopy of an identity document
bearing your signature in order to verify your identity and specify the address
to which the response must be sent to you. A response will then be sent to you
within 1 month of receipt of the request.
At any time during the risk analysis
conducted by EMSFACTORY as part of fraud prevention, you may submit your
observations. You also have the right to lodge a complaint with the Commission
Nationale de l'Informatique et des Libertés (CNIL), in particular on its
website www.cnil.fr. EMSFACTORY has a Personal Data Protection Officer (DPO)
responsible for ensuring the protection of personal data. You can contact
EMSFACTORY's Personal Data Protection Officer at dpo@emsfactory.com
In accordance with the regulations on the
protection of personal data, you can exercise your rights (access,
rectification, deletion, opposition, limitation and portability if applicable)
and define the fate of your personal data "post mortem" by email:
dpo@emsfactory.com
In accordance with the regulations on the
protection of personal data, you can exercise your rights (access,
rectification, deletion, opposition, limitation and portability if applicable)
and define the fate of your personal data "post mortem" by email:
dpo@emsfactory.com
In order to allow us to respond quickly, we
thank you for indicating your surname, first name, e-mail, address and if
possible your customer reference. Certain requests to exercise your rights
(right of access) must be accompanied by a photocopy of an identity document
bearing your signature in order to verify your identity and specify the address
to which the response must be sent to you. A response will then be sent to you
within 1 month of receipt of the request.
At any time during the risk analysis
conducted by EMSFACTORY as part of fraud prevention, you may submit your
observations. You also have the right to lodge a complaint with the Commission
Nationale de l'Informatique et des Libertés (CNIL), in particular on its
website www.cnil.fr. EMSFACTORY has a Personal Data Protection Officer (DPO)
responsible for ensuring the protection of personal data. You can contact
EMSFACTORY's Personal Data Protection Officer at dpo@emsfactory.com
We are committed to ensuring the security
of your personal data through strict procedures within our company.
For data collected "online",
communications on the client side are encrypted between the user's computer and
our servers (HTTPS secure area). EMSFACTORY undertakes to make every effort to
protect your personal data. Within EMSFACTORY, only those persons who, by means
of their functions, have a legitimate interest in accessing it will have access
to your information. As part of technical operations, your data may also be
hosted by our subcontractors. The latter are rigorously selected and act in
accordance with our instructions. Your data is hosted in Europe. No transfer of
data outside the European Union is carried out, thus guaranteeing optimal legal
security of personal data concerning you.
We do not publish your personal data on our
site with the exception of your first name and the first letter of your name or
id when you share a project.
We are committed to ensuring the security
of your personal data through strict procedures within our company.
We are committed to ensuring the security
of your personal data through strict procedures within our company.
For data collected "online",
communications on the client side are encrypted between the user's computer and
our servers (HTTPS secure area). EMSFACTORY undertakes to make every effort to
protect your personal data. Within EMSFACTORY, only those persons who, by means
of their functions, have a legitimate interest in accessing it will have access
to your information. As part of technical operations, your data may also be
hosted by our subcontractors. The latter are rigorously selected and act in
accordance with our instructions. Your data is hosted in Europe. No transfer of
data outside the European Union is carried out, thus guaranteeing optimal legal
security of personal data concerning you.
We do not publish your personal data on our
site with the exception of your first name and the first letter of your name or
id when you share a project.